Messenger troubleshooting

For Messenger to work you need: • A **Facebook Business Page** — not a personal profile. • You must be **Admin** or **Editor** of the Page. • Access to the Facebook account that owns the Page (logged-in browser). With all of that — click Channels → Messenger → **Connect**.

When connecting, Facebook shows a list of your Pages. If yours is missing, it's one of: 1. **You're not Admin/Editor** of that Page — verify at facebook.com/pages/?category=your_pages. 2. **You revoked rAIceptionist's access before.** Open facebook.com/settings → Business Integrations → find rAIceptionist → Remove → try Connect again. 3. **The Page is archived or unpublished.** Publish it again.

Common reasons: 1. **The Page has active auto-replies in Meta Business Suite** (Inbox → Automations) — they fire first. Turn them off. 2. **Messenger's 24-hour window policy.** If a client hasn't messaged you in the last 24 hours, Messenger restricts what the bot can send. This is a Meta policy — not our bug. 3. **Webhook subscription didn't complete.** On the Messenger row in Channels — hit **Disconnect → Connect** again.

If your Instagram Business account is linked to this Facebook Page (very common), you can attach both channels to the **same** receptionist. Messages from both channels merge into one conversation history and one usage counter.