FAQ (Frequently Asked Questions)
Q&A pairs the bot uses before generating an answer.
Why FAQ instead of rules?
FAQs hold an exact answer for a specific question. Rules are behavior instructions. Examples:
• Rule: "Don't give discounts"
• FAQ: "Is there parking? — Yes, free parking on the street out front."
When a client asks something, the bot checks FAQ first — if a semantic match, uses the exact answer. If not — generates its own.
The FAQ list
In Dashboard → Settings → "FAQ" section you see cards with:
• HelpCircle icon (purple background)
• Question (bold)
• Answer (truncated, smaller font)
• Chevron right icon
• Trash icon to delete
Click a card — edit modal opens.
Edit / add
Edit modal has 2 fields:
• Question (text input) — short, e.g. "Is there parking?"
• Answer (textarea, 5 rows) — the exact answer the bot uses
To add — "+ Add question" button below the list.
How many FAQs?
Up to 20 — more starts overlapping (the bot picks the wrong match). Golden candidates:
• Address and access ("where are you?", "is there parking?", "map?")
• Payment ("do you take cards?", "is there a cancellation fee?")
• Hours ("open on Sunday?", "holiday hours?")
• Off-menu services ("do you sell gift cards?")
When FAQ takes precedence
If an FAQ contains a price that you later changed in Services — the bot may quote the wrong price. When you change a price, check FAQs too, not just Services.